What is Care Management?
When we mention care management, we’re referring to the identification and coordination of services and support systems to help older adults with their diverse and changing needs. Care managers can aid in accessing services such as:

• Healthcare services
• Mental health services
• Community assistance
• Education
• Vocational training
• Transportation assistance
• Legal services
• Advocacy
• Respite
• Recreational services

The goal of care management is to help older adults live more independently, in their own homes, for as long as possible. Care managers are valuable resources because they help older adults avoid premature institutionalization and prevent unnecessary hospitalizations.

UPMC Care Management Support Tools

The following tools offer helpful information to consider when making care management decisions and selecting quality care services.

Identifying the Health Care Team (pdf file)
Developed by the Aging Institute of UPMC Senior Services and the University of Pittsburgh

Making Medical Decisions in Advance (pdf file)
Developed by the University of Pittsburgh Medical Center

Quality Health Care (pdf file)
Published by the Agency for Health Care Policy and Research

Questions All Patients Should Ask Their Pharmacist (pdf file)
Developed by the University of Pittsburgh Medical Center

Quick Tips When Talking with Your Doctor
Published by the Agency for Healthcare Research and Quality

UPMC Care Management Services

Company	Phone Number
Staying-at-Home More information on UPMC Staying-at-Home	412-380-8750
Living-At-Home More information on UPMC Living-At-Home	412-380-8750
UPMC Senior Care More information on UPMC Senior Care-Benedum Geriatric Center	412-692-4200
UPMC Senior Care-Shadyside More information on UPMC Senior Care-Shadyside	412-623-2700
St. Margaret Classic Care More information on St. Margaret Classic Care	800-801-6965

Community Care Management Services

UPMC health care professionals and trained volunteers provide personal care and assistance to older adults often with the assistance of the Area Agency on Aging.

Company	Phone Number
Area Agency on Aging More information on the Area Agency on Aging	717-541-4214

Accessing Care Management
Contact the Aging Institute for more information on care management services or e-mail us your questions.

The National Association of Professional Geriatric Care Managers provides a directory of professional care managers that can assist in counseling, treatment, and the coordination of services by qualified, certified providers.

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